Meet the Leader Behind Lute Riley Honda's Success
Lute Riley Honda has become a trusted name in the automotive community, thanks in large part to the strategic guidance of its General Manager. With a blend of hands‑on experience, a deep understanding of dealership dynamics, and a commitment to customer service, the GM has steered the dealership to new heights.
From the Front Lines to the Front Office
Leadership in a dealership setting is unique. It requires walking in the shoes of every employee—salespeople, service technicians, and finance staff alike. As one episode of the podcast Driven Her Way asked, “What does it take to lead a dealership team when you’ve actually walked in their shoes?” The answer, reflected in the GM’s daily routine, is empathy combined with operational acumen.
During early mornings, the GM spends time on the sales floor, greeting customers and reviewing inventory data. In the afternoon, the focus shifts to the service department, where the team’s workflow and parts inventory are evaluated. Evenings are often spent in the finance office, ensuring that credit processes are transparent and compliant.
Collaborating with Industry Leaders
The GM’s network extends beyond the dealership’s walls. Alan Cooper, a seasoned professional in automotive sales, often collaborates on training sessions that emphasize customer engagement techniques. Together, they host workshops that reinforce the dealership’s values and help staff stay ahead of market
